Frequently Asked Questions
Everything you need to know about your Altec Lansing audio experience.
How do I pair my Altec Lansing speaker via Bluetooth?
Turn on your speaker; it will automatically enter pairing mode with a flashing LED. Enable Bluetooth on your device, locate the model name in your settings, and select it to connect.
Are Altec Lansing speakers waterproof?
Many of our products feature an IP67 rating, meaning they are waterproof, shockproof, and snowproof. Please check your specific model's specifications for its exact durability rating.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased directly through our website. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do your products come with a warranty?
Yes, Altec Lansing products typically include a one-year limited warranty covering manufacturing defects in materials and workmanship under normal use.
How long does shipping take?
Standard shipping usually takes 3-7 business days within the continental United States. You will receive a tracking number via email once your order has been processed.
Can I link multiple speakers together?
Yes, models equipped with 'House Party Pairing' or 'True Wireless Pairing' allow you to sync multiple compatible speakers for a more immersive audio experience.